- Shipping Method and Cost
Orders placed on https://evoletselection.com are delivered by DPD courier, exclusively within Romania, to the address indicated at checkout. We do not deliver outside of Romania.
The standard shipping cost is 20 lei, including VAT. Delivery is free for orders where the product value, including VAT, is at least 250 lei.
The applicable shipping cost for your order is displayed in the shopping cart and on the checkout page before submission.
- Delivery Timeframe
The estimated delivery time is 2-3 business days from order confirmation. The applicable timeframe for each order is communicated in its confirmation and forms part of the contract.
Unless otherwise agreed, delivery shall be made without undue delay and, in any case, within a maximum of 30 days from the conclusion of the contract, in accordance with Art. 18 para. (1) of Government Emergency Ordinance no. 34/2014.
If delivery is not made within the agreed timeframe, you may request us to deliver the products within an additional period, appropriate to the circumstances. If delivery is still not made within this period, you have the right to terminate the contract.
In the event of contract termination due to non-delivery, we will refund all sums paid under the contract, without undue delay and within a maximum of 7 days from the date you notified us of your decision, in accordance with Art. 18 para. (2)-(4) of Government Emergency Ordinance no. 34/2014.
- Payment Methods
At checkout, you can choose one of the following payment methods:
- a) online payment by bank card, via the EuPlatesc payment processor: after submitting the order, you will be redirected to the processor’s secure page, where you authorize the transaction;
- b) cash on delivery (COD) to the courier upon parcel handover.
The order is submitted by clicking the “Order and Pay” button, the activation of which implies the obligation to pay the price, regardless of the chosen payment method. We do not charge commissions for using a specific payment method.
- Receiving the Parcel
Upon receiving the parcel, we recommend checking the condition of the outer packaging. If the packaging is visibly damaged, you may refuse the parcel or ask the courier to note your reservations on the shipping document. In both situations, please notify us without delay at contact@evoletselection.com. Checking upon receipt does not deprive you of your legal rights should you later discover that the products are non-compliant.
The risk of loss or damage to the products passes to you at the moment you, or a person designated by you other than the carrier, take physical possession of the products. If you have entrusted the transport to a carrier other than the one proposed by us, the risk passes at the moment the products are handed over to them, in accordance with Art. 20 of Government Emergency Ordinance no. 34/2014.
If you unjustifiably refuse to accept the parcel without exercising your right of withdrawal, you shall bear the direct cost of returning the parcel to us. This rule does not apply if the products are non-compliant or the delivery is incorrect. If you refuse the parcel and communicate your decision to withdraw from the contract, the rules regarding the right of withdrawal apply.
If, upon opening the parcel, you find damaged, missing, or different products from those ordered, please write to us at contact@evoletselection.com. Your rights in these situations are presented on the Returns and Withdrawal from Contract page.
- Returns and Withdrawal from Contract
Information regarding the right of withdrawal, the online withdrawal function, product returns, refunds, non-compliant products, and the withdrawal form template are available on the Returns and Withdrawal from Contract page.
- Contact
For questions related to delivery, you can contact us at contact@evoletselection.com or by phone at +40 728 101 340 (Monday-Friday, 09:00 AM – 05:00 PM).
Last updated: October 28, 2026.
